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Customer Service

Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale. I called, got... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in the past 6... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the need for overtime... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served in my nearest... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all about the customer's... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal with an angry... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money,... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a few basic tips,... Read More

Customer Service Tips for Mail Order Businesses

Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money. While this is... Read More

Becoming A Solution To Your Customers Problems

Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don't forget to use your time wisely.What you want to do to help you move forward is to:Plan and... Read More

Cultivating the Trust Factor

In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust... Read More

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. -- Alan K. SimpsonIf I were to ask you what attribute is the most influential in regard to the success of a business, would you know immediately which one is the most important? Based on my many years... Read More

In The News:

Yahoo! News: Top Stories

Atty. Gen. Mukasey collapses during speech (AP)

AP - Attorney General Michael Mukasey, the no-nonsense ally in President Bush's war on terror, was hospitalized Thursday after he collapsed during a late-night speech and lost consciousness.

Obama plans to nominate Clinton for top diplomat (AP)

AP - President-elect Barack Obama plans to nominate Hillary Rodham Clinton as secretary of state after Thanksgiving, a new milestone for the former first lady and a convergence of two political forces who fought hard for the presidency.

Asia, Europe stocks rebound after Wall Street rout (AP)

AP - Most Asian and European markets rebounded Friday after sharp declines in recent days as investors scooped up battered financial and technology shares.

Dems delay auto bailout vote, seek plan from Big 3 (AP)

AP - The $25 billion rescue plan for the auto industry, desperately sought by Detroit's beleaguered Big Three, collapsed Thursday as Congress drew the line at one more bailout and Democrats said they wouldn't even consider it until the companies produced a convincing plan for rebuilding their once-mighty industry.

Shuttle, astronauts prep for mid-mission reboost (AP)

AP - Astronauts at the international space station prepared to work on a urine-recycling contraption and re-fire the space shuttle's thrusters Friday, before enjoying a half-day off to reboost their own energy.

Judge orders release of five terror suspects at Guantanamo (AP)

AP - A federal judge on Thursday ordered the release of five Algerians held at Guantanamo Bay, Cuba, and the continued detention of a sixth in a major blow to the Bush administration's strategy to keep terror suspects locked up without charges.

Report: Records search on Joe the Plumber improper (AP)

AP - An agency director improperly used state computers to find personal information on "Joe the Plumber," a government watchdog said in a report released Thursday.

Dr Pepper to deliver on its free-soda promise (AP)

AP - Dr Pepper is making good on its promise of free soda now that the release of Guns N' Roses' "Chinese Democracy" is a reality.

Cell phone in man's chest pocket stops bullet (AP)

AP - A man says his cell phone saved his life. A stray .45-caliber bullet hit R.J. Richard's chest while he was mowing the lawn Â— hitting so hard he thought it was a stone kicked out by his tractor. He pulled out the phone. It fell apart.

Steelers defense controls Bengals in 27-10 win (AP)

AP - Ben Roethlisberger and the Pittsburgh Steelers know exactly how to beat the Cincinnati Bengals Â— with or without Chad Ocho Cinco.

Recovery from crisis seen slow (Reuters)

Reuters - Signs of distress in the global economy mounted, with shares in U.S. bank Citigroup Inc plunging on fears about its future, oil prices falling and the future of U.S. automakers hanging in the balance.

Obama on track to name Clinton as top diplomat (Reuters)

Reuters - Retired Marine Gen. James Jones emerged as a leading contender for White House national security adviser as President-elect Barack Obama worked on Thursday to assemble his foreign policy team.

Democrats demand Big 3 offer survival plan (Reuters)

Reuters - Democratic congressional leaders, seeking to salvage a bailout of the Big Three automakers, demanded executives provide a business survival plan in exchange for their support of up to $25 billion in loans.

Baghdad locked down for U.S. troop pact protest (Reuters)

Reuters - Iraqi forces shut streets in Baghdad and placed snipers on rooftops on Friday before a protest by followers of cleric Moqtada al-Sadr against a pact allowing U.S. troops to remain for three more years.

Citigroup eyes options including merger (Reuters)

Reuters - Citigroup Inc lost more than one-quarter of its market value on growing worries over whether it has enough capital to withstand billions of dollars of potential losses and despite new support from its largest individual investor.

Verizon staff had unauthorized access to Obama's cell (Reuters)

Reuters - Verizon Wireless said on Thursday that some employees had gained unauthorized access and viewed a personal cell phone account held by President-elect Barack Obama that is now inactive.

Attorney General Mukasey vital signs strong after collapse (Reuters)

Reuters - U.S. Attorney General Michael Mukasey was "conscious, conversant and alert" at a local Washington hospital after collapsing while delivering a national security speech at a hotel, the U.S. Justice Department said late on Thursday.

Bush takes financial reform agenda to APEC forum (Reuters)

Reuters - George W. Bush makes his last scheduled trip abroad as U.S. president on Friday, heading to an Asia-Pacific summit where he will seek support for global financial reform and hold talks on ending North Korea's nuclear program.

UN raises DR Congo troop numbers to 20,000 (AFP)

AFP - The UN Security Council approved an extra 3,000 peacekeeping troops to help end conflict in eastern Democratic Republic of Congo, where fresh fighting erupted earlier in the day.

Military 'only solution' to piracy, says tanker firm (AFP)

AFP - A more aggressive military approach is the only answer to an escalation of piracy off Somalia, the world's biggest oil tanker company said Friday.

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