
Ask anyone about what makes a good leader and they are sure to put the ability to communicate high on the list of necessary skills. Yet all to often communication is simply seen as the ability to speak.
Listening ? actively is an incredibly powerful tool at times rather neglected.
I stated working with ***** who said, "I feel really frustrated. I often suggest ideas at meetings but others get the credit! I am really keen to get promotion and want to impress"
***** was keen to do well. He wanted his superiors to recognise his potential and felt it was important to come up with the goods. At meetings ***** always tried to get in first. He was quick to speak, often cutting across others and interrupting.
By doing so there were a number of consequences quite different to his original intention:
Bosses lost their train of thought; they found the interruptions irritating.
***** concentrated far more on what he was going to say rather than internalising what was being said by others. His contributions were not focused on the matter at hand, or were shallow because he had not taken the time to analyse what had been said
Thoughts were articulated before they were completely formulated. Others picked up on the idea, thought them through logically and re-articulated them as their own, gaining lots of brownie points with the bosses
The problem was premature articulation, a very common problem. The solution is easy to identify but requires practice on a regular basis if the new behaviour is to become second nature.
Together we considered how to manage the problem. I asked ****** to make a conscious decision to act differently at the next meeting.
To remain quiet, listening carefully and to contribute only when their opinion was asked for. Planned strategies for listening, ordering thoughts and recording ideas were put in place. It was agreed that ideas were to be offered after enough thought had taken place to ensure they were logical ordered and listened to.
The result was amazing. ****** felt more in control and was ready with positive, well thought out contributions which were accredited to him.
***** found the situation in meetings was less stressful and frantic as the pressure to perform was lessened. Listening attentively, taking time to get his thoughts together before offering a contribution has taken a bit of effort but well worth while.
Feedback from *****'s boss has been extremely positive.
Independent Consultant, writer and life-coach Gina Gardiner loves working with others supporting them to make the best of their potential.
Described by Ofsted as an "inspirational leader" and by Investors in People as an "impressive coach and exceptional mentor. who has developed an innovative and exemplary training scheme" for the development of emergent, middle and senior managers.
Gina has a huge interest in leadership, she has led a wide range of training and facilitation activities with individuals, schools and other organisations, In her work as coach/mentor she supports people at individual or organisational level to develop confidence, leadership and people skills and effective delegation; empowering them to see themselves as part of the solution. If you would like to know more email: gina.gardiner@ntlworld.com
Gina Gardiner is also the author of "Live Well Eat Well With Celiac Disease" in this book she writes from first hand experience of being a celiac. For more information or to sign up to our free monthly ezine go to http://www.celiacliving.com
AP - President-elect Barack Obama's proposed tax cuts ran into opposition Thursday from senators in his own party who said they wouldn't do much to stimulate the economy or create jobs. Senators from both parties agreed that Congress should do something to stimulate the economy. But Democratic senators emerging from a private meeting of the Senate Finance Committee criticized business and individual tax cuts in Obama's stimulus plan.
AP - The U.N. Security Council called for an "immediate" and "durable" cease-fire in Gaza in a resolution Thursday night even as fighting between Israel and Hamas raged with early morning airstrikes killing seven Palestinians and pushing the death toll to about 760 in the near two-week conflict.
AP - A key panel unanimously recommended impeachment for Gov. Rod Blagojevich on Thursday, setting up a vote that could make him the first governor to face such fate in Illinois' sordid political history. Blagojevich should lose his job for abusing power, mismanaging government and committing possible criminal acts, including federal allegations he tried to sell off a U.S. Senate seat, the special committee concluded.
AP - Tim Tebow gave Florida the jolt it needed, and the Gators toughed out a second BCS title in three years.
AP - Trying to survive a deepening recession, employers are cutting their work forces to the bone, leaving more Americans unemployed and with dim prospects of finding a new job any time soon.
AP - Less than a month after its first report, a congressional panel overseeing the Treasury Department's $700 billion financial bailout is demanding more answers.
AP - U.S. policy to win in Afghanistan must recognize the poor nation's limitations and its neighborhood, especially its intertwined relationship with U.S. terrorism-fighting ally Pakistan, the top U.S. military commander in the region said Thursday.
AP - Vice President Dick Cheney said Thursday that he sees no reason for President George W. Bush to pre-emptively pardon anyone at the CIA involved in harsh interrogations of suspected terrorists. "I don't have any reason to believe that anybody in the agency did anything illegal," he said.
AP - Prosecutors said Thursday that investigators found 100 signed checks worth $173 million in Bernard Madoff's office desk that he was ready to send out to his closest family and friends at the time of his arrest last month in what is alleged to be largest financial fraud in history.
Reuters - The U.N. Security Council called for an immediate ceasefire in the Gaza Strip but Israeli warplanes launched intermittent attacks on Friday.
Reuters - President-elect Barack Obama warned on Thursday the U.S. economy could stay mired in recession for years without bold action and he urged lawmakers to work day and night to pass a massive stimulus plan.
Reuters - Financial giant Citigroup Inc will support a proposal in Congress to rewrite U.S. bankruptcy law to help troubled mortgage borrowers avoid foreclosure, Chief Executive Vikram Pandit said on Thursday.
Reuters - A legislative committee on Thursday recommended the impeachment of Illinois Gov. Rod Blagojevich, citing widespread abuse of power including allegations he tried to sell the U.S. Senate seat vacated by President-elect Barack Obama.
Reuters - Al Qaeda's operations chief in Pakistan and a top aide are believed to be dead, a U.S. counterterrorism official said on Thursday, in what appeared to be the latest results of a campaign targeting the militant group's leadership.
Reuters - President-elect Barack Obama named Tim Kaine as head of the Democratic Party on Thursday, rewarding an early supporter with a high-profile political post even as he continues to serve as Virginia governor.
Reuters - Europe on Friday looked for a swift restoration of gas supplies, after striking a deal with Moscow on monitoring gas shipments via Ukraine that have been halted by a rancorous pricing dispute with Kiev.
AFP - Israel was under intense pressure Friday to end its two-week-old offensive in the Gaza Strip after the UN Security Council called for an immediate ceasefire as the death toll from the war rose past 760.
AFP - Hopes for a quick resumption of Russian gas supplies to Europe were rising Friday after Russia agreed on the terms for the deployment of monitors in Ukraine.
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