
Growing companies must always be ready for the next challenge. If you fail in meeting critical business challenges you will not grow. Challenges often require some type of breakthrough. But do not be misled. A business breakthrough does not have to be something no one has thought of ? it just needs to be a solution to your problem that you can act on now. Breakthroughs may involve simply finding the solution to a common, nagging problem or it may be nurturing a more complex way of thinking. We all must be ready and observant of breakthrough opportunities. What keeps us from moving forward can easily be overcome by incorporating one or all of the following tips. There is nothing magical about growing a business ? it just takes the right effort.
Tip #1 Encourage sales training that is not selling
Insist on learning from all personnel beyond their functional area. Learning should not be limited to top managers. Yes, employees may receive a lot of training, but it is usually limited to how to do their job. The more they know and understand general business concepts and specific operational issues, the easier it is to provide input and answers to business challenges. This does not mean that everyone needs to become experts in strategy, leadership, finances, marketing, sales, operations, distribution ? but as they learn a little about each category and then more in the areas that interest them, the better able they will be to provide a valuable contribution. Do not encourage sales personnel to only learn about selling. Remember that learning comes in all forms and does not have to be provided by the organization ? reading publications, taking seminars, listening to subject matter authorities, observing the successful etc.
Tip #2 It is not about your weaknesses
We tend to concentrate on what is wrong and ignore what is right. It is surprising how many managers are unable to identify the top three strengths of their organization. If you have not uncovered the company's true strengths - what you do better than most - then how can you take these strengths and apply them to other aspects of the operation? Knowing your strengths is just the beginning. Understanding how you got there and why you are able to excel in a particular area is what will allow you to duplicate these assets. This should not be limited to the "top" strengths of the organization. Break down what you do well by division, function, even by individual. Share with others and teach where necessary. Be fruitful and multiply ? applying your strengths to all aspects of your business.
Tip #3 Mine your existing resources
This may be the most overlooked gem of business success. We are too quick to just purchase a new gadget or hire more staff or obtain outside counsel without fully utilizing the talent and resources at hand. It is essential to evaluate your existing resources. Where is there an opportunity to leverage what you have? Could your IT system be used to collect needed data? Is there a way to get existing data in a format that will assist decision-making? Does your IT system already contain the information? You get the idea. Untapped resources are not limited to IT systems. How you utilize manpower, square footage, product development, meetings, call centers? all are potential areas for performance improvement and growth. Tip #4 Automate
Do not jump to conclusions. This does not mean replacing people with machines. If a task can be automated, it should be. Do you know why? Automation replaces repetitive tasks. Repetitive tasks can then be replaced with higher cognitive activities. If an individual spends 30 minutes a day on, let's say, inputting data into a stand alone spreadsheet and this activity could be inputted directly into an existing integrated system, then that individual would have 2.5 more hours a week to spend meeting critical objectives or creating solutions. Multiply this by many individuals and you can see the impact.
Tip #5 Schedule time to think
This does not imply that thinking is not going on; it's just that we get too caught up in action and seldom take the necessary time to stop. Stop to think through a challenge, stop to evaluate strategy, and stop to contemplate about anything. Since inaction is perceived as not progressing, we discourage "thinking time". This is why outsiders are often able to see what we cannot. It isn't that we cannot see it; it is just that we have not taken the time to slow down, observe, think, and contemplate. When planning your week, schedule time to think.
Tip #6 Beyond the customer experience
We all know that servicing the customer is paramount. We know it, but many fail to meet the minimum expectations. And sometimes we do not realize we are not meeting expectations. Customers are more demanding than they used to be. Develop a profile of the most discriminating customer for your product or service. Describe them as best you can.
· What do they want in the product or service
· How quickly do they want it
· What are there expectations regarding phone inquiries (When they have a question, how do they most prefer to access the information)
· What is the optimum sales experience from first contact to order taking to actual purchase
· What is their packaging preference
· How do they define the perfect transaction
· Etc.
Once you have developed this profile, start by taking action to provide the level of service expected by the most demanding customer outlined above, to all customers. Once you have achieved this, then take just one profile element point and determine how you can expand on the experience, giving even more. Then take the next and the next.
Tip #7 Go out on a limb
Remember the old saying, nothing ventured, nothing gained? Well, it is true. Do not limit yourself by being afraid to take chances. Of course, you will not always succeed, but not only will you learn great lessons, but you will also create breakthroughs. Each failure should be viewed as a step closer to success. The odds are on your side. This does not mean that you should take action without proper preparation. Take the necessary precautions, evaluate the alternatives and try it.
Do you see how these tips can improve your performance? Improving performance will allow you to grow in a number of ways. Grow by being more responsive, understanding the customer better, increasing your flexibility, utilizing employees better, encouraging creativity, reducing bad decisions, and multiplying your strengths.
Providing knowledge, not just information is our quest. Kay Graham-Gilbert, author and executive of Interactive Consulting has an extensive background in creating effective operations. She invites you to learn more about practical business strategies to put into action now by going to http://www.interactiveconsultingusa.com/re sults1.b
AP - The U.N. Security Council called for an immediate cease-fire in Gaza, but an intense bombardment of missiles from Israeli jets and helicopters early Friday and a barrage of Hamas rockets indicated there may be no quick end to the fighting.
AP - Gov. Rod Blagojevich faces almost certain impeachment by the Illinois House, a historic step that would trigger a trial to determine whether the Democratic governor should be tossed out of office.
AP - Millions of tons of toxic coal ash is piling up in power plant ponds in 32 states, a practice the federal government has long recognized as a risk to human health and the environment but has left unregulated.
AP - Vice President Dick Cheney, warning against impulsive U.S. action in Iraq, says that whether the struggling nation backslides into a cycle of violence partly depends on how President-elect Barack Obama decides to pull out American forces.
AP - President-elect Barack Obama is completing his national security team by announcing his unusual choices for CIA director and a national intelligence director who may face tough Senate confirmation questioning over how he confronted the Indonesian military when civilian massacres were occurring in East Timor.
AP - The game defied expectations. Tim Tebow fulfilled them. He rescued No. 1 Florida, running through and throwing over No. 2 Oklahoma for a 24-14 victory Thursday night that gave the Gators their second BCS championship in three years.
AP - Trying to survive a deepening recession, employers are cutting their work forces to the bone, leaving more Americans unemployed and with dim prospects of finding a new job any time soon.
AP - Most Asian stock markets fell Friday amid more corporate gloom and worries that a key U.S. jobs report could show recession in the world's largest economy is deepening.
AP - President-elect Barack Obama implored Congress on Thursday to "act boldly and act now" to fix an economy growing perilously weaker. Democratic and Republican lawmakers complained about his tax policies, letting Obama know they intend to place their own stamp on the economic recovery effort.
Reuters - U.S. employers probably cut the most jobs in at least 34 years last month as the global economic crisis gathered pace and moves by policy makers took time to filter through to struggling companies.
Reuters - Israel pushed ahead with its two-week-old offensive in the Gaza Strip, ignoring a U.N. Security Council resolution calling for an immediate ceasefire.
Reuters - Europe sought a swift restoration of gas supplies on Friday after striking a deal with Moscow on monitoring gas shipments via Ukraine that have been halted by a pricing dispute with Kiev.
Reuters - Financial giant Citigroup Inc will support a proposal in Congress to rewrite U.S. bankruptcy law to help troubled mortgage borrowers avoid foreclosure, Chief Executive Vikram Pandit said on Thursday.
Reuters - A legislative committee on Thursday recommended the impeachment of Illinois Gov. Rod Blagojevich, citing widespread abuse of power including allegations he tried to sell the U.S. Senate seat vacated by President-elect Barack Obama.
Reuters - President-elect Barack Obama's economic team is urgently overhauling the $700 billion financial rescue package to broaden its scope beyond Wall Street, The Washington Post reported on Friday.
Reuters - Al Qaeda's operations chief in Pakistan and a top aide are believed to be dead, a U.S. counterterrorism official said on Thursday, in what appeared to be the latest results of a campaign targeting the militant group's leadership.
AFP - Israel carried out new deadly air raids on the Gaza Strip on Friday as the UN Security Council called for an immediate ceasefire to end the two-week-old conflict in the Palestinian enclave.
AFP - European states deprived of Russian gas amid freezing weather were Friday hoping for a resumption of deliveries after the European Union claimed a breakthrough in the crisis between Moscow and Kiev.
Wow! You're brilliant! You have a great idea. You've looked at it... Read More
Human beings and the way they interact are extraordinarily Complex. Deming tried... Read More
Despite the fact that everyone sighs "How glamorous!", the life of the... Read More
Does your business need the services of a computer consulting firm? Before... Read More
Another IT White Elephant!It seems that almost every day we read in... Read More
Tis' the season for business and corporate gift-giving! If you believe in... Read More
The recent news about one of America's most powerful woman ceo's being... Read More
In most industrialized nations, the average age a student graduates from high... Read More
It is a sad fact that many employees are still being subjected... Read More
Seduced by the publicity surrounding the impact of Lean on organizations, it's... Read More
I love tennis both as a spectator and a weekend... Read More
Writing a Business Plan for your next entrepreneurial endeavor is crucial. You... Read More
Your impact at meetings will determine in a big way how well... Read More
A long time ago, I learned something about being a manager that... Read More
It is a common business axiom ? change or die. As a... Read More
Recently, I felt appalled to see a political candidate running on the... Read More
There seems to be an assumption that change is a single traumatic... Read More
STEPS TOWARDS GIVING A GOOD APPRAISAL INTERVIEW: Give specific feedback. Statements such... Read More
Do you remember being told to use the "sandwich" technique when you... Read More
It really is about motivation. After all, what impels someone to climb... Read More
So, you survived the downsizing. Your company did something that will probably... Read More
Cold Water Comments - What They Are and How to Manage Them!... Read More
Leadership is lifting a person's vision to higher sights, the raising of... Read More
Do this simple excercise, and transform your life.First, Make a list of... Read More
In the bestseller, Good to Great, Jim Collins discovered that, "the good-to-great... Read More
Kicking Winning Business Goals The competition for business is hotting... Read More
In the call center environment we are often only as successful as... Read More
The litany of headaches related to the implementation and on-going care-and-feeding of... Read More
It was 2.30 am. It was cold and dark and I'd been... Read More
The objective is to beat the competition and make money. Everything a... Read More
Want to bring out the best in people?Edward W. Smith, motivational speaker,... Read More
I once worked in a place where there were three lines of... Read More
We all are on a quest for knowledge. Whether its information that... Read More
Most business owners I work with want to grow their businesses. I... Read More
Facilitating good communication can make the difference between a well oiled, effective... Read More
The challenge of managing difficult managers can be rather daunting, especially when... Read More
Results of Poor Cross Cultural Awareness. Having a poor understanding of the... Read More
You've hung out your shingle and are ready for business. But what... Read More
There's one simple secret to effective meetings: set an agenda and stick... Read More
Excess capacity in an automobile plant at Ford, Chrysler, Toyota, GM, and... Read More
This article relates to the Senior/Top Level management of an organization, and... Read More
When you have to deal with one of your team who's complaining... Read More
The first step in planning an agenda is to identify the goals... Read More
I heard this back a few years ago. The boss yelled, "Get... Read More
Globalization is requiring companies to make important choices about how to deploy... Read More
I don't encourage managers to wear funny hats, appear in self-deprecating skits,... Read More
In our fast paced work culture, manned by technology savvy generation in... Read More
What do people really find challenging about leading meetings? Here are the... Read More
Each year many people create a list of resolutions designed to help... Read More
The steps need to be taken to prepare an organization for ISO... Read More
This article relates to the Work/Life Balance competency, which investigates how your... Read More
Many companies have dress codes, which include jewelry. Some companies do this... Read More
If you're not satfied with the results of your management training programs,... Read More
People want to understand their role - they want to do well!... Read More
Imagine for a moment this scenario from a frustrated Senior Manager of... Read More
"Ha!" you say. "For someone to make a statement like that, they... Read More
Key control, or more accurately the lack of key control is one... Read More
In today's chaotic world and uncertain economic times too many good people... Read More
What is the principal thing you need to succeed in your business... Read More
"Jack" (not his real name) is a vice president of a publicly... Read More
In articles I've written over the years, I have used "laissez-faire," a... Read More
When you know you need to shift up a gear, in any... Read More
A series of articles exploring the seven critical areas that can indicate... Read More
You need to know all that is going on around you to... Read More
Have you ever hired the wrong person? If so, perhaps you are... Read More
This is a bottom-line environment.Decreasing the downtime of revenue producing employees is... Read More
Bad news.Your senior vice-president, your marketing director or your accounting department head... Read More
I recently flew from Seattle to Atlanta, I realized, just as we... Read More
As crazy as it seems, some people spend more time choosing a... Read More
This article is directed at senior managers. As a senior colleague you... Read More
Answer: Starting one.Most of us realize that there is probably a better... Read More
Do you struggle with a "problem" employee? If so, join the crowd!... Read More
"What do you mean you need to push back the launch date?"... Read More
I recently received a most interesting phone call.When I answered the phone,... Read More
I'm always fascinated by the people who lift huge weights, particularly in... Read More
Project management is a very important business concept because it is in... Read More
THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are seeking information... Read More
On August 3rd/2005, Reuters reported that a German man had colluded with... Read More
1. Let people know what you expect. If people know what's expected... Read More
So I call my telephone company and someone picks up 15,000 miles... Read More
Do you own or manage a computer consulting company? Are you having... Read More
This article relates to the Coworkers competency, commonly evaluated in employee satisfaction... Read More
The economy may finally be turning around and showing signs of a... Read More
If you search on Google for "virtual assistant", you'll find a ton... Read More
The current economy is causing most companies to tighten their belts. With... Read More
What is Neuro-Linguistic Programming?Neuro-Linguistic programme is nothing but the study of human... Read More
By sharing how well you are doing and how well your expectations... Read More
"The best Leader is one who knows how to pick good people... Read More
Talk to as many consultants as you can before hiring one. Even... Read More
Employers pay a high price for absenteeism, often more than they may... Read More
I was talking with first-line supervisors in a utility company about how... Read More
It is becoming more common for employers to require employees to use... Read More
As a recent employee to your job, you are becoming familiar with... Read More
Creativity can be defined as problem identification and idea generation whilst innovation... Read More
Business Management Business Management |