
If a good manager asks his workforce for their opinion of him he will receive their expressions of approval and be satisfied that he is doing a good job.
If a bad manager asks his workforce for their opinion then he too will receive their expressions of approval because as we all know, the best way to get a bad manager off your back is to agree with him.
The problem for the manager is how to find out if he is good, and adding value to the organisation, or if he is bad, interfering and preventing the workforce from performing tasks that they are perfectly capable of doing well on their own.
To get honest feedback we have to be able to look in the mirror.
The problem the boss faces is that his own behaviour distorts the reflection away from the true one towards the one that the workforce thinks he wants to see.
If a boss asks his workforce what they think of him the answer will be coloured by the fact that the boss is the person who decides wage increases, promotions and allocation of work.
The employee is going to find it very difficult to tell his boss something that he does not want to hear.
The responsibility therefore lies with the boss to create the environment in which the employees can provide a true reflection
This requires an understanding of what behaviour the boss exhibits that stops the employee providing a true reflection and the discipline to once having identified this behaviour, stop doing it.
What is the required answer to the question, Does my bum look big in this?
And what is the real answer.
The behaviour of the person asking the question determines the answer they get, not whether it is the right answer or not.
The behaviour of the Manager towards his workforce determines whether the workforce tell him the truth or not.
The Soft Skills that enable the Manager to behave so that what he hears is the truth, are the key skills for a Manager.
Juggling numbers has no value if the numbers that are being juggled do not represent the system they are alleged to model.
Peter A Hunter
Peter Hunter's career started on a nautical theme. After leaving school he spent six years as a navigating officer in the Merchant Navy working within a strict hierarchy. It was not until he joined the Royal Navy in 1988 that he began to realize how valuable people really were when they were allowed to be. Peter studied for his master's degree at Cranfield Institute of Technology before going to Britannia Royal Naval College, Dartmouth as an Instructor Office in the Royal Navy. He rose to become Head of Department at the RN Strategic Systems School, Faslane where he further developed the concept that "management is a two way thing". After 8 years with other consultancies Peter formed his own company on the West Coast of Scotland. Hunter Business Consultancy associates are now based all over the United Kingdom and are expanding into Europe. Peter is the Author of the book "Breaking the Mould".
AP - President-elect Barack Obama's proposed tax cuts ran into opposition Thursday from senators in his own party who said they wouldn't do much to stimulate the economy or create jobs. Senators from both parties agreed that Congress should do something to stimulate the economy. But Democratic senators emerging from a private meeting of the Senate Finance Committee criticized business and individual tax cuts in Obama's stimulus plan.
AP - The U.N. Security Council called for an "immediate" and "durable" cease-fire in Gaza in a resolution Thursday night even as fighting between Israel and Hamas raged with early morning airstrikes killing seven Palestinians and pushing the death toll to about 760 in the near two-week conflict.
AP - The game defied expectations. Tim Tebow fulfilled them. He rescued No. 1 Florida, running through and throwing over No. 2 Oklahoma for a 24-14 victory Thursday night that gave the Gators their second BCS championship in three years.
AP - A key panel unanimously recommended impeachment for Gov. Rod Blagojevich on Thursday, setting up a vote that could make him the first governor to face such fate in Illinois' sordid political history. Blagojevich should lose his job for abusing power, mismanaging government and committing possible criminal acts, including federal allegations he tried to sell off a U.S. Senate seat, the special committee concluded.
AP - Trying to survive a deepening recession, employers are cutting their work forces to the bone, leaving more Americans unemployed and with dim prospects of finding a new job any time soon.
AP - Less than a month after its first report, a congressional panel overseeing the Treasury Department's $700 billion financial bailout is demanding more answers.
AP - Vice President Dick Cheney said Thursday that he sees no reason for President George W. Bush to pre-emptively pardon anyone at the CIA involved in harsh interrogations of suspected terrorists. "I don't have any reason to believe that anybody in the agency did anything illegal," he said.
AP - U.S. policy to win in Afghanistan must recognize the poor nation's limitations and its neighborhood, especially its intertwined relationship with U.S. terrorism-fighting ally Pakistan, the top U.S. military commander in the region said Thursday.
AP - Prosecutors said Thursday that investigators found 100 signed checks worth $173 million in Bernard Madoff's office desk that he was ready to send out to his closest family and friends at the time of his arrest last month in what is alleged to be largest financial fraud in history.
Reuters - Israel pushed ahead with its offensive in the Gaza Strip on Friday, ignoring a U.N. Security Council resolution calling for an immediate ceasefire in the 14-day-old conflict.
Reuters - U.S. employers probably cut the most jobs in at least 34 years last month as the global economic crisis gathered pace and moves by policy makers took time to filter through to struggling companies.
Reuters - Financial giant Citigroup Inc will support a proposal in Congress to rewrite U.S. bankruptcy law to help troubled mortgage borrowers avoid foreclosure, Chief Executive Vikram Pandit said on Thursday.
Reuters - A legislative committee on Thursday recommended the impeachment of Illinois Gov. Rod Blagojevich, citing widespread abuse of power including allegations he tried to sell the U.S. Senate seat vacated by President-elect Barack Obama.
Reuters - President-elect Barack Obama's economic team is urgently overhauling the $700 billion financial rescue package to broaden its scope beyond Wall Street, The Washington Post reported on Friday.
Reuters - Al Qaeda's operations chief in Pakistan and a top aide are believed to be dead, a U.S. counterterrorism official said on Thursday, in what appeared to be the latest results of a campaign targeting the militant group's leadership.
AFP - Israel carried out new deadly air raids on the Gaza Strip on Friday as the UN Security Council called for an immediate ceasefire to end the two-week-old conflict in the Palestinian enclave.
AFP - Hopes for a quick resumption of Russian gas supplies to Europe were rising Friday after Russia agreed on the terms for the deployment of monitors in Ukraine.
KEEP WRITTEN RECORDS: "Document !Document! Document!" Keep a record of periodic performance... Read More
Are your people consistently following your procedures? Each year, organizations lose thousands... Read More
Creativity can be defined as problem identification and idea generation whilst innovation... Read More
Quality Assurance, or QA, is often given short shrift in a software... Read More
A lone ranger is someone who prefers working in solitude or isolation.... Read More
Sir Alex Ferguson has just celebrated his 1000 game in charge of... Read More
Creativity can be defined as problem identification and idea generation whilst innovation... Read More
A recent article in the Wall Street Journal raised the question: Who's... Read More
This is a bottom-line environment.Decreasing the downtime of revenue producing employees is... Read More
I've always been fascinated by situations where art imitates real life and... Read More
Micro-Management and Delegation Recently... Read More
Creativity can be defined as problem identification and idea generation whilst innovation... Read More
Creativity Starts Here!The ability of an organisation to create new products/services and... Read More
Statistics consistently reinforce that the biggest challenge in today's contact center environment... Read More
What you say to other people can make or break you and... Read More
For good reason, practically every endeavor in life is rated. I've seen... Read More
Globalisation, the expansion of intercontinental trade, technological advances and the increase in... Read More
It happened again. I ran into an old friend while registering for... Read More
Creativity can be defined as problem identification and idea generation whilst innovation... Read More
Have you ever hired someone who did not live up to expectations?... Read More
Do you want to measure your workers' level of satisfaction? Or change... Read More
When you're starting a business, you might wish for a lot of... Read More
On consulting assignments, here are some of the questions I frequently ask... Read More
TO: All Parents [and Employers and Managers]From: Your Child and/or EmployeeDate: The... Read More
OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite understandably leads... Read More
Make Sure You Understand Your Motivation for SellingAre you thinking about selling... Read More
Whether your company holds one meeting a week or dozens of meetings... Read More
Facilitating good communication can make the difference between a well oiled, effective... Read More
While there exist several useful definitions of motivation, for our purposes we... Read More
"Without the chance to meaningfully participate in steering one's own destiny, without... Read More
Recent trends in software development market show that it is no longer... Read More
Geshe Michael Roach is a Princeton graduate and a Buddhist monk. After... Read More
FEAR! To what extent does fear rule your life? How is fear... Read More
One of the first things I look at when I take over... Read More
One of the first questions we ask a prospect or new client... Read More
There is no sure fire route to commercial success, but one can... Read More
It is sometimes valuable to bring the sales manager into this step... Read More
When asked his secret to success, the author Graham Green said that... Read More
Recently a client told me a wonderful story about how a change... Read More
I found it important to clarify for employees what "deal-breaker" behavior was... Read More
I have a sign on my office door. It pretty much summarizes... Read More
"It is a terrible thing to look over your shoulder when you... Read More
In my book Talking Points: 25 Tips for Clear, Credible Communication, Tip... Read More
In today's business environment with increases in staff reductions and rapidly changing... Read More
A good consultant provides specialist abilities and experience, innovative ideas, second opinions... Read More
Avoiding inert measures that anaesthetise your performance management.INTRODUCTIONYou sit before the monthly... Read More
"He Hate Me" was the nickname of Rod Smart, a leading rusher... Read More
The digital divide is defined by the role computers play within widening... Read More
IntroductionWhen Alex Osborn invented the creativity technique called brainstorming, I wonder if... Read More
In any event, getting the process right is a vital component. The... Read More
Researchers have undertaken numerous studies to look at the connection between customer... Read More
Most people think real change in an organization occurs as a result... Read More
Many retailers do not have good internal controls in place and place... Read More
Every business has problems. That is why the average life span of... Read More
Why do some new managers succeed while others fail? It all depends... Read More
Today, companies have an ever-expanding list of options available to them when... Read More
A lone ranger is someone who prefers working in solitude or isolation.... Read More
Most executives view offshore outsourcing most of all as a source of... Read More
Fundamentals in Place? There is a designated place for everything and everything... Read More
Every parent, educator, and manager knows that "Nintendo children"--those born after 1970... Read More
Q: I am an executive at a large company and in our... Read More
There's a programme currently running on BBC Television in the UK called... Read More
Creativity can be defined as problem identification and idea generation whilst innovation... Read More
IntroductionAre you looking for a way to gain control of your personal... Read More
This article relates to the Coworkers competency, commonly evaluated in employee satisfaction... Read More
Measure.The first key question to answer in starting a problem-solving project is,... Read More
I hear many complaints daily about the "unfairness" of politics in corporate... Read More
Want to bring out the best in people?Edward W. Smith, motivational speaker,... Read More
It's all very well having a flashy (and expensive) advertising campaign, backed... Read More
Talk to as many consultants as you can before hiring one. Even... Read More
The Security Consultant's Perspective...Implementing Personnel Security Initiatives should be the objective of... Read More
By sharing how well you are doing and how well your expectations... Read More
Before you call your next meeting, the FIRST step is to decide... Read More
Organizations live and die by results. Yet most organizations get a fraction... Read More
Over the past few weeks I've been developing plans for a communication... Read More
Great Groups! - Getting a Group to Think Like a Genius Wouldn't... Read More
Hiring good people is only half the battle. The other half is... Read More
SWOT analysis is needed for all business to understand how to improve... Read More
There is a saying about management that suggests some managers are so... Read More
If you are a department, division or subsidiary manager, your budget is... Read More
A long time ago, I learned something about being a manager that... Read More
In a management role procrastination can seriously hold back progress and demotivate... Read More
The recent news about one of America's most powerful woman ceo's being... Read More
Creativity can be defined as problem identification and idea generation whilst innovation... Read More
Creativity can be defined as problem identification and idea generation whilst innovation... Read More
Employee performance reviews are one of the most dreaded tasks by most... Read More
As a small business operator, personal checks may be one method to... Read More
Excess capacity in an automobile plant at Ford, Chrysler, Toyota, GM, and... Read More
Many books have been written about managing people, and an equally large... Read More
Implementing an ISO 9001 system represents a major effort. However, all of... Read More
A bold title, don't you think? I mean, change is a complex... Read More
Aligning business organizations to be successful in the present and keep on... Read More
Like many, I watched the 134th Belmont Stakes hoping to see the... Read More
DECISION BY AUTHORITY RULE: Many groups start out with-or quickly set up... Read More
Business Management Business Management |