Relationship Building - 5 Tips and 5 Questions

And is isn't hard - it's more about focusing on people, who they are and what interests them. And that's just where you spend your time. About them - not you, not your business. Create partnerships.

5 tips

  • Be natural - by being yourself, you will build relationships with ease. Trust yourself - let yourself go. Be open, share your feelings, but mostly, listen to others.
  • Ask questions - you will find out more about others by listening to what they have to say, so be nosy, ask open questions, find out stuff. Then ask more about what they have been telling you.
  • Show integrity - by ensuring that others can trust you, by following through with promises and being discreet, people will be more open with you and that is the doorway to great relationships. Do what you say you will do.
  • Match - nothing helps build relationships by matching tone, volume of voice. By taking the same body posture. By paying attention to their eyes (whilst nor staring).
  • Have fun - nothing works better to build relationships than by having a foundation of a fun time together. So laugh, take time to 'play' and be informal. Take part.
5 Questions
  • What do you know about your people outside the business?
  • When was the last time you asked them about something important to them?
  • What percentage of your people do you speak to every day?
  • Who have you shared your hopes, fears, worries and excitements about your organisation with this week?
  • What three steps can you take to build relationships between you and your people - in the next three working days? There is no time like the present to start and to focus on Relationship Building. It is the basis of all you do when you manage others.

    Copyright 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, http://www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - it would be good if you could include a live link)

    ...helping you, to help your people, to help your business grow...

    In The News:

    Yahoo! News: Top Stories

    Palestinians survey a kindergarten destroyed after an Israeli air strike in Gaza January 8, 2009. (Mohammed Salem/Reuters)AP - The U.N. Security Council called for an immediate cease-fire in Gaza, but an intense bombardment of missiles from Israeli jets and helicopters early Friday and a barrage of Hamas rockets indicated there may be no quick end to the fighting.



    Rep. Jack Franks (D-Woodstock) votes to recommend the impeachment of Illinois Gov. Rod Blagojevich to the House during an Illinois House Impeachment Committee hearing Thursday, Jan. 8, 2009, in Springfield, Ill. The committee voted unanimously to recommend impeachment putting the matter before the full house.  (AP Photo/Seth Perlman)AP - Gov. Rod Blagojevich faces almost certain impeachment by the Illinois House, a historic step that would trigger a trial to determine whether the Democratic governor should be tossed out of office.



    President-elect Barack Obama speaks about the economy at George Mason University in Fairfax, Va.,  Thursday, Jan. 8, 2009. (AP Photo/Charles Dharapak)AP - Lawmakers are under orders to finish action on President-elect Barack Obama's nearly $800 billion economic recovery plan by mid-February. But already it is plain that a set of serious fissures need to be bridged if the bill is to be completed within five weeks.



    Pay Equity pioneer Lily Ledbetter addresses the Democratic National Convention in Denver, Tuesday, Aug. 26, 2008 file photo. Democrats are ushering in what they believe will be a new labor-friendly era in Washington with House votes on two bills aimed at helping women fight pay discrimination in the workplace. The House was to vote on the bills Friday Jan. 9, 2009, and they could reach Barack Obama's desk soon after he enters the White House.  One of the bills, the Lily Ledbetter Fair Pay Act, is a response to a 2007 Supreme Court decision that made it more difficult to sue over past pay discrimination.  (AP Photo/Ron Edmonds, FILE)AP - Democrats are ushering in what they believe will be a new labor-friendly era in Washington with House votes on two bills aimed at helping women fight pay discrimination in the workplace.



    A sign instructs job seekers at the California Employment Development Department in Sunnyvale, Calif., Tuesday, Jan. 6, 2009. The country lost nearly 2 million jobs through November and more bad news is expected this week when the government releases data on weekly jobless claims and December unemployment. No matter how bad those numbers are, and economists expect at least another 500,000 jobs were lost last month, the pain is stretching into 2009.  (AP Photo/Marcio Jose Sanchez)AP - Trying to survive a deepening recession, employers are cutting their work forces to the bone, leaving more Americans unemployed and with dim prospects of finding a new job any time soon.



    In this Monday, Dec. 29, 2008 file image provided by Greenpeace, coal ash slurry left behind in a containment pond near the Tennessee Valley Authority's Kingston Fossil Plant is shown  in Harriman, Tenn., after the dyke at left broke Dec. 22, 2008. Millions of tons of toxic coal ash is piling up in power plant ponds in 32 states, a practice the federal government has long recognized as a risk to human health and the environment but has left unregulated. (AP Photo/Greeenpeace, Wade Payne)AP - Millions of tons of toxic coal ash is piling up in power plant ponds in 32 states, a practice the federal government has long recognized as a risk to human health and the environment but has left unregulated.



    In this Dec. 5, 2006 file photo, Leon Panetta, then a member of the Iraq Study Group, walks into a Washington hotel.    (AP Photo/Kevin Wolf, File)AP - President-elect Barack Obama is completing his national security team by announcing his unusual choices for CIA director and a national intelligence director who may face tough Senate confirmation questioning over how he confronted the Indonesian military when civilian massacres were occurring in East Timor.



    In this Dec. 1, 2008 file photo, Defense Secretary Robert Gates, second left, speaks as Vice President-elect Joe Biden, left, President-elect Barack Obama; and Secretary of State-designate Hillary Rodham Clinton, far right, listen at a news conference in Chicago.  (AP Photo/Charles Dharapak, File)AP - Just minutes after George W. Bush took the oath of office eight years ago, he signed papers formally nominating 13 Cabinet-level officials. Several hours later, the Senate, meeting in a special Saturday session, confirmed seven Cabinet secretaries, including the heads of the key posts at State, Treasury and Defense.



    Freida Pinto backstage with the best picture award for 'Slumdog Millionaire' at the 14th Annual Critics' Choice Awards on Thursday Jan. 8, 2009 in Santa Monica, Calif. (AP Photo/Dan Steinberg)AP - The critics have spoken, and "Slumdog Millionaire" is their final answer.



    Florida coach Urban Meyer is doused during the fourth quarter of the BCS Championship NCAA college football game against Oklahoma in Miami, Thursday, Jan. 8, 2009. Florida defeated Oklahoma 24-14. (AP Photo/Lynne Sladky)AP - The game defied expectations. Tim Tebow fulfilled them. He rescued No. 1 Florida, running through and throwing over No. 2 Oklahoma for a 24-14 victory Thursday night that gave the Gators their second BCS championship in three years.



    Jaclyn Holt (R) fills out an application form at a job fair organized by the New Hampshire Employment Security agency in Salem, New Hampshire December 17, 2008. (Brian Snyder/Reuters)Reuters - U.S. employers probably cut the most jobs in at least 34 years last month as the global economic crisis gathered pace and moves by policy makers took time to filter through to struggling companies.



    An Israeli soldier covers his ears after firing a mortar mounted on an armoured personal carrier (APC) towards Gaza from its position outside the northern Gaza Strip January 9, 2009. (Yannis Behrakis/Reuters)Reuters - Israel pushed ahead with its two-week-old offensive in the Gaza Strip, ignoring a U.N. Security Council resolution calling for an immediate ceasefire.



    Reuters - A report being released on Friday alleges that the U.S. Treasury has failed to reveal its strategy for stabilizing the financial system, not answered questions asked by a government watchdog, and has done nothing to help struggling homeowners, the Wall Street Journal said.

    A man works near a pressure gauge at a district heating plant in Skopje January 8, 2009. (Ognen Teofilovski/Reuters)Reuters - Europe sought a swift restoration of gas supplies on Friday after striking a deal with Moscow on monitoring gas shipments via Ukraine that have been halted by a pricing dispute with Kiev.



    People taking the Long Island Foreclosure Tour arrive at a foreclosed home for sale in New Hyde Park, New York in this May 17, 2008 file photo. Citigroup could soon agree to principles that would let troubled borrowers save their homes through bankruptcy, sources familiar with the talks said on Thursday, while industry groups are easing their opposition to the plan. (Shannon Stapleton/Reuters)Reuters - Financial giant Citigroup Inc will support a proposal in Congress to rewrite U.S. bankruptcy law to help troubled mortgage borrowers avoid foreclosure, Chief Executive Vikram Pandit said on Thursday.



    Illinois Governor Rod Blagojevich gestures as he announces former Illinois Attorney General Roland Burris as his choice to fill the vacant U.S. Senate seat of President-elect Barack Obama during a news conference in Chicago, Illinois December 30, 2008. (Frank Polich/Reuters)Reuters - A legislative committee on Thursday recommended the impeachment of Illinois Gov. Rod Blagojevich, citing widespread abuse of power including allegations he tried to sell the U.S. Senate seat vacated by President-elect Barack Obama.



    Timothy Geithner (R), pictured in Chicago, November 24, 2008. (Jeff Haynes/Reuters)Reuters - President-elect Barack Obama's economic team is urgently overhauling the $700 billion financial rescue package to broaden its scope beyond Wall Street, The Washington Post reported on Friday.



    Usama al-Kini, Al Qaeda's operations chief in Pakistan, is pictured in this undated FBI Most Wanted photograph. Al-Kini, also known as Fahid Mohammed Ally Msalam, and a top aide are believed to be dead, a U.S. counterterrorism official said on January 8, 2009, in what appeared to be the latest results of a campaign targeting the militant group's leadership. Operations chief al-Kini was thought responsible for attacks, including the bombing of a Marriott hotel in Islamabad that killed 55 people in September, and an unsuccessful attempt to kill former Pakistani Prime Minister Benazir Bhutto, who was later assassinated in a separate attack, the official said. (FBI/Handout/Reuters)Reuters - Al Qaeda's operations chief in Pakistan and a top aide are believed to be dead, a U.S. counterterrorism official said on Thursday, in what appeared to be the latest results of a campaign targeting the militant group's leadership.



    US Secretary of State Condoleezza Rice speaks to an unidentified aide during a Security Council meeting at the United Nations. Israel and Hamas have launched heavy air strikes and rocket attacks on each other, ignoring a UN Security Council order on the warring rivals to end their conflict.(AFP/File/Timothy A. Clary)AFP - Israel and Hamas launched heavy air strikes and rocket attacks on each other Friday, ignoring a UN Security Council order on the warring rivals to end their conflict.



    A man carries firewood in the suburbs of Sofia, Bulgaria. The European Union demanded that Russian gas supplies to Europe resume immediately now that details of a mission to monitor the flow through Ukrainian pipelines have been agreed.(AFP/Dimitar Dilkoff)AFP - The European Union demanded Friday that Russian gas supplies to Europe resume immediately now that details of a mission to monitor the flow through Ukrainian pipelines have been agreed.




  • Overcoming Resistance

    Virtually any type of organizational change involves role transitions of some type.... Read More

    Executive ESP: A Pathway to Success!

    We all have psychic abilities that we use daily, although most of... Read More

    The 5 Things Great Managers Sense about their People, Every Day

    Using all of your senses, to help you test how your people... Read More

    PR Still a Mystery to Some

    Unfortunately, there are managers who define public relations by its applications. Which... Read More

    Lessons From Innovative Companies

    What do the companies 3M, Polaroid, and Walt Disney have in common?... Read More

    Project Management - Its Just A Button

    I once worked with a developer who showed up at every product... Read More

    How to Manage Your Most Valuable Assets - People?

    People management and leadership has become a major topic of conversation in... Read More

    Human Resource Employee Risk Profile - Management Risks Explained

    Human Resource Employee Risk ProfileIs your business at risk? Do you want... Read More

    Talent Recruitment Challenges of High Technology Companies

    As a result of the dot com meltdown and the decline of... Read More

    How To Decrease Profits Without Really Trying

    Hurting your sales efforts can be accomplished easily with the proper guidance.... Read More

    How Your Business Can Pick A Software Developer

    Eventually, your business is going to need to have some software development.... Read More

    Training Adults, Not Teaching Children

    Adults are vulnerable to personal and professional embarrassment from poor performance in... Read More

    Change Management

    "It is not the strongest species that survives, nor the most intelligent,... Read More

    The Higher You Go

    The higher you go, the cooler it becomes. Really? Let us begin... Read More

    Why We Judge

    Judgment is the process of forming an opinion of something by making... Read More

    Vampire Meetings and How To Slay Them

    Meetings can be like mythical vampires ? sucking the life out of... Read More

    Focus Leads To Nonprofit Success: Is Your Organization Rowing or Drifting

    Picture yourself standing on the bank of a river watching a rowing... Read More

    Employee Motivation: It?s More Than A Paycheck

    Managers often ask, usually with exasperation, "How can I keep my employees... Read More

    Use QA As Your First Step To Outsourcing

    Quality Assurance, or QA, is often given short shrift in a software... Read More

    5 Management Decision Making Lessons from a Long Shot. A Heartening Belmont Victory

    Like many, I watched the 134th Belmont Stakes hoping to see the... Read More

    Why Would Anyone Do That in My Meeting?

    Imagine that you open a meeting by saying, "We need to talk... Read More

    Office Politics

    Office politics! It's just another way of saying: "The employees are not... Read More

    Increase Productivity: Five Powerful Actions

    How can you make the best use of your energy to increase... Read More

    Effective Meetings: Why Most Meetings are a Waste of Time

    Whether your company holds one meeting a week or dozens of meetings... Read More

    How to Get Your Procedures Project Done

    Wouldn't it be nice for business owners and executives to be finished... Read More

    How to Hold Effective Staff Meetings

    Many people believe that they conduct effective meetings, when all they really... Read More

    Follow Up: It Makes A Difference

    A while back the headlight switch on our minivan quit working, so... Read More

    10 Ways To Work Through A Business Slowdown

    In running any kind of business, it's inevitable that sometimes business will... Read More

    Million Dollar Support System For You and For Your Business

    Whether you are a consultant, coach, business owner, doctor, professional, corporate elite... Read More

    No Time to Focus on the Big Picture? Try Focus Management

    E-mail, voicemail, "got a minute?" interruptions, multiple projects and competing... Read More

    9 Tips for Getting the Most From Your Conference Investment

    Tips for Getting the Most From Your Conference Investment All professionals attend... Read More

    Creativity and Innovation Management ? Psychological Reward

    Creativity can be defined as problem identification and idea generation whilst innovation... Read More

    5 Steps to Continuous Process Improvement

    Part One of Creating Well-Defined Processes SeriesWhat if your sales increased from... Read More

    Make It Easy to Reply - Voice Mail That Works

    If you are like most business people, voice mail has both simplified... Read More

    To Outsource or Not to Outsource

    In these days of restricted head count and tight budgets, the question... Read More

    What Makes A Good Media Story?

    Media relations can be difficult, but also rewarding. And the lessons we... Read More

    Beyond Management Coaching: When Things Are Getting Out of Control

    Leaders and Managers often ask us, 'What do you do when you... Read More

    Riding the Waves to Success

    Last week I was confused and frustrated about a few things related... Read More

    Tales from the Corporate Frontlines: Ideas for Everyday Training

    This article relates to the Training competency, commonly evaluated in employee satisfaction... Read More

    Giving a Good Appraisal Interview

    Although this performance discussion is an opportunity for you to discuss your... Read More

    How You Can Learn to be a Better Manager

    When you first take over a department, expectations are usually high but... Read More

    Innovation Management ? Rigorous data analysis

    Creativity can be defined as problem identification and idea generation whilst innovation... Read More

    Nine Vital Lessons For Avoiding Training Fads That Waste Time, Money and Enthusiasm

    Unfortunately, at least two thirds of much of the training and development... Read More

    How to Prepare for Your Companys Financial Future

    Sooner or later, most business owners need to look for outside financing.... Read More

    Do You Really Care What People Think?

    You had better care! Because what people think usually leads to predictable... Read More

    The 20/60/20 Rule Of Leadership. Dont Go Solving The Wrong Problems

    Several decades ago, a passenger jet approached a Florida airport with the... Read More

    Taking Care of Middle Manager Bounce Off

    How many times have the management consultants been 'in' and after leaving,... Read More