Tales from the Corporate Frontlines: Human Resources at Work

Home
>
Business Management
>
Tales from the Corporate Frontlines: Human Resources at Work

Tales from the Corporate Frontlines: Human Resources at Work

This article relates to the Human Resource Functions competency, commonly evaluated in employee satisfaction surveys. It reflects one employee's satisfaction with the manner in which her HR department carried out their work. This competency examines how your employees feel with regards to the quality and implementation of the human resource role within your organization. A human resource department that is properly informed of employee issues, demonstrates a high integrity level, and communicates effectively with staff and management should expect a high satisfaction level in this competency area.

This short story, Human Resources at Work, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It illustrates how a competent, compassionate staff can perform their HR functions and really make a difference in the lives of employees, creating goodwill that spreads throughout the workplace.

Anonymous Submission: Human Resources at Work

I've worked at a few different companies, and never had much interaction with human resources departments, other than hiring and benefits enrollment paperwork.

I'd like to tell you about one staff member who really made a difference in my life. Stricken with a sudden and very debilitating sickness, I was completely confused about my benefits and responsibilities with regard to time off for treatment, and the coverage provided by my company-paid health insurance plan. I'd rarely even been sick before, and never hospitalized.

I called work from my hospital bed to tell my manager what had happened. I asked a few questions about my options and he told me he hadn't a clue---and offered to transfer my call to the HR department. I really didn't know what to expect. I had heard some lunchroom complaints abut nasty attitude over the years, but had no reason to expect a problem in this situation. Still, I was nervous.

I needn't have been. Julie was kind, helpful, and very efficient. She had a broad base of knowledge about my benefit programs and the sequence of procedures that I should follow. There were a few areas that seemed questionable, but she promised to get answers and get back to me. She fulfilled that promise quickly and efficiently.

Over the next few weeks, which proved to be a trying period, Julie was always there for me. She helped me process paperwork, contacted the proper home office departments on my behalf, and did everything she could to minimize the stress involved in my recovery. "You just concentrate on getting better, I'll take care of everything at this end", she would say to me whenever things got too confusing. She really understood my distraction and took over for me when I wasn't thinking clearly. I'm sure there were times when another person would have lost her cool and become frustrated, but Julie never did.

I recently returned to work after a long rehabilitation period. I'm feeling much better now, and see and speak to Julie less often. When I think of the people who were most responsible for helping me to recover, I always think of her. She took responsibility to assist me, and did a fantastic job. She knew how to handle my issues, and was masterful at effective communication. Julie is an asset to our human resources department, and reached the standard that I believe all professionals in this field should strive for.

This article may be reprinted, provided it is published in its entirety, includes the author bio information, and all links remain active.

Measure. Report. Improve your organization with AlphaMeasure employee surveys.

Josh Greenberg is President of AlphaMeasure, Inc.

AlphaMeasure provides organizations of all sizes a powerful web based method for measuring employee satisfaction, determining employee engagement, and increasing employee retention.

Launch your employee surveys with AlphaMeasure.

In The News:

Yahoo! News: Top Stories

Gaza violence rages on despite UN cease-fire call (AP)

AP - The U.N. Security Council called for an immediate cease-fire in Gaza, but an intense bombardment of missiles from Israeli jets and helicopters early Friday and a barrage of Hamas rockets indicated there may be no quick end to the fighting.

Illinois House on verge of impeaching Blagojevich (AP)

AP - Gov. Rod Blagojevich faces almost certain impeachment by the Illinois House, a historic step that would trigger a trial to determine whether the Democratic governor should be tossed out of office.

Rifts show as Obama urges quick action on stimulus (AP)

AP - Lawmakers are under orders to finish action on President-elect Barack Obama's nearly $800 billion economic recovery plan by mid-February. But already it is plain that a set of serious fissures need to be bridged if the bill is to be completed within five weeks.

Democrats begin new session with labor bills (AP)

AP - Democrats are ushering in what they believe will be a new labor-friendly era in Washington with House votes on two bills aimed at helping women fight pay discrimination in the workplace.

Job losses stack up as recession deepens (AP)

AP - Trying to survive a deepening recession, employers are cutting their work forces to the bone, leaving more Americans unemployed and with dim prospects of finding a new job any time soon.

Toxic coal ash piling up in ponds in 32 states (AP)

AP - Millions of tons of toxic coal ash is piling up in power plant ponds in 32 states, a practice the federal government has long recognized as a risk to human health and the environment but has left unregulated.

Obama to finalize national security team Friday (AP)

AP - President-elect Barack Obama is completing his national security team by announcing his unusual choices for CIA director and a national intelligence director who may face tough Senate confirmation questioning over how he confronted the Indonesian military when civilian massacres were occurring in East Timor.

Emphasis on smooth transition to new Cabinet (AP)

AP - Just minutes after George W. Bush took the oath of office eight years ago, he signed papers formally nominating 13 Cabinet-level officials. Several hours later, the Senate, meeting in a special Saturday session, confirmed seven Cabinet secretaries, including the heads of the key posts at State, Treasury and Defense.

Critics' final answer: `Slumdog' wins 5 awards (AP)

AP - The critics have spoken, and "Slumdog Millionaire" is their final answer.

Mini Dynasty: Tebow leads Gators past Oklahoma (AP)

AP - The game defied expectations. Tim Tebow fulfilled them. He rescued No. 1 Florida, running through and throwing over No. 2 Oklahoma for a 24-14 victory Thursday night that gave the Gators their second BCS championship in three years.

World waits on jobs data as recession weighs (Reuters)

Reuters - U.S. employers probably cut the most jobs in at least 34 years last month as the global economic crisis gathered pace and moves by policy makers took time to filter through to struggling companies.

U.N. calls for immediate Gaza truce (Reuters)

Reuters - Israel pushed ahead with its two-week-old offensive in the Gaza Strip, ignoring a U.N. Security Council resolution calling for an immediate ceasefire.

Panel steps up criticism of Treasury: report (Reuters)

Reuters - A report being released on Friday alleges that the U.S. Treasury has failed to reveal its strategy for stabilizing the financial system, not answered questions asked by a government watchdog, and has done nothing to help struggling homeowners, the Wall Street Journal said.

EU seeks gas supply return after deal (Reuters)

Reuters - Europe sought a swift restoration of gas supplies on Friday after striking a deal with Moscow on monitoring gas shipments via Ukraine that have been halted by a pricing dispute with Kiev.

Citi backs measure to help avoid foreclosures (Reuters)

Reuters - Financial giant Citigroup Inc will support a proposal in Congress to rewrite U.S. bankruptcy law to help troubled mortgage borrowers avoid foreclosure, Chief Executive Vikram Pandit said on Thursday.

Illinois panel recommends governor's impeachment (Reuters)

Reuters - A legislative committee on Thursday recommended the impeachment of Illinois Gov. Rod Blagojevich, citing widespread abuse of power including allegations he tried to sell the U.S. Senate seat vacated by President-elect Barack Obama.

Obama team amending financial rescue package: report (Reuters)

Reuters - President-elect Barack Obama's economic team is urgently overhauling the $700 billion financial rescue package to broaden its scope beyond Wall Street, The Washington Post reported on Friday.

Qaeda Pakistan leader believed dead: U.S. official (Reuters)

Reuters - Al Qaeda's operations chief in Pakistan and a top aide are believed to be dead, a U.S. counterterrorism official said on Thursday, in what appeared to be the latest results of a campaign targeting the militant group's leadership.

Israel and Hamas battle on after UN ceasefire demand (AFP)

AFP - Israel and Hamas launched heavy air strikes and rocket attacks on each other Friday, ignoring a UN Security Council order on the warring rivals to end their conflict.

EU demands immediate resumption of gas supplies (AFP)

AFP - The European Union demanded Friday that Russian gas supplies to Europe resume immediately now that details of a mission to monitor the flow through Ukrainian pipelines have been agreed.

Tales from the Corporate Frontlines: Human Resources at Work

Business Management Business Management