The Ivory Tower Syndrome

Home
>
Business Management
>
The Ivory Tower Syndrome

"His cardinal mistake is that he isolates himself, and allows nobody to see him; and by which he does not know what is going on in the very matter he is dealing with. - Abraham Lincoln on his reason for relieving Gen. John C Fremont of his Missouri command. (September 1861)

How many times have you been given direction from your boss or the "head office" where you find yourself just shaking your head, wondering how the executive team could possibly have made such an uninformed decision? Maybe they have implemented a new cost control program that eats at the heart of your implementation process, putting you into a position where you can't possibly meet your delivery commitments. Or they roll out a new sales promotion that is not supported by your systems and almost assuredly will result in unhappy customers.

In my younger years I worked as an accountant at the head office of a shoe retail chain. We were suffering some significant losses in some stores and implemented some new control systems. Later I was shopping in one of our stores where the sales clerks did not know me. They were bemoaning the latest directive from "The Ivory Tower" and how silly it was and how difficult it made their job.

"These guys just don't get it", they were saying. "They've totally lost touch with what goes on in the real world." I was young, and very confident that we in the head office had a bigger, more complete view of the situation than these sales clerks did. I was confident that they were the ones who had lost touch. They just didn't see the big picture.
Sound familiar?

I know that I heard a similar refrain at least 100 times in my career. The people in the field were convinced that the people in "The Ivory Tower" were out of touch. The executives in the home office were convinced that they had taken the proper steps based on "the big picture".

Who was right? It's hard to tell. There is no pat answer. Surely not every decision the executives make is correct, nor is every decision they make wrong. But as Lincoln intimated when he replaced General Freemont, it's not a good thing to lose touch with what is happening on the front lines.

Leaders that isolate themselves too much from the day-to-day activity of their business take the risk of losing touch with their employees, their customers, and even the companies' mission. In fact, there is an old joke about how decisions are made with input from the front lines that gets so badly distorted by the time it reaches the executives that it bears no semblance to the original message. Some people would tell you that this represents a communications problem. And to an extent, it does. But it also represents an executive team that is out of touch because it relies entirely on the chain of command to get information about important issues instead of being directly plugged into the day-to-day activities.

But here is an important thought that every reader needs to keep in mind. My experience is that the first line managers are just as likely to be out of touch with the day-to-day activities as the executive team is. If you are failing to walk the floor to talk with your employees; If you are failing to open the lines of communications on what happens on a daily basis; If you are so absorbed in meetings that you don't spend direct time with your first line staff then you too take the risk of not truly understanding your business. And that is much more risky then what happens in "The Ivory Tower".

David Meyer, owner of Coaching for Tomorrow, has more than 25 years of management and leadership experience, having worked for companies such as Nobil Shoes, McDonough, Allied Stores, MCI and Nextel Communications. His mantra, "You Win With People" is based on the deep-seated belief that hiring, developing, and promoting the right people can lead to organizational and financial success. As a management and leadership coach, David works to instill that same passion in his clients by helping them understand the importance of strong leadership, strong teamwork, and strong players.

David has a Bachelor's in Business Administration from Elmhurst College and has been certified by both ACTION International as a Business Coach and the Coach Training Alliance. He also has received his CTM from Toastmasters. He is an Officer in the Denver Coach Federation and a facilitator/trainer for the Coach Training Alliance and ACTION International of Colorado. He is also a co-author of the book Creating Workplace Community: Motivation.

Married with two adult daughters, David is active in his local Kiwanis club and Crossroads Community Church. He enjoys reading, golf, scuba diving, and Civil War reenacting.

www.coachingfortomorrow.com

In The News:

Yahoo! News: Top Stories

Job losses stack up as recession deepens (AP)

AP - Trying to survive a deepening recession, employers are cutting their work forces to the bone, leaving more Americans unemployed and with dim prospects of finding a new job any time soon.

Illinois House on verge of impeaching Blagojevich (AP)

AP - Gov. Rod Blagojevich faces almost certain impeachment by the Illinois House, a historic step that would trigger a trial to determine whether the Democratic governor should be tossed out of office.

Rifts show as Obama urges quick action on stimulus (AP)

AP - Lawmakers are under orders to finish action on President-elect Barack Obama's nearly $800 billion economic recovery plan by mid-February. But already it is plain that a set of serious fissures need to be bridged if the bill is to be completed within five weeks.

Israel to continue offensive despite UN resolution (AP)

AP - Israeli jets and helicopters bombarded Gaza Friday and Hamas responded with a barrage of rockets, as Israel's government said it will press forward with its offensive despite a U.N. resolution calling for an immediate cease-fire.

Obama to finalize national security team Friday (AP)

AP - President-elect Barack Obama is completing his national security team by announcing his unusual choices for CIA director and a national intelligence director who may face tough Senate confirmation questioning over how he confronted the Indonesian military when civilian massacres were occurring in East Timor.

Stocks point lower ahead of employment report (AP)

AP - Investors showed nervousness Friday ahead of the government's monthly employment report, sending stock futures moderately lower.

Democrats begin new session with labor bills (AP)

AP - Democrats are ushering in what they believe will be a new labor-friendly era in Washington with House votes on two bills aimed at helping women fight pay discrimination in the workplace.

Broadcasts to mobile devices to start in 22 cities (AP)

AP - TV stations in 22 U.S. cities announced Thursday that they will start broadcasting their signals this year in a format designed to be received by mobile devices like cell phones, MP3 players, GPS units and in-car entertainment systems.

Ex-'Sopranos' actor faces prison for burglary try (AP)

AP - A former actor on "The Sopranos" faces up to 15 years in prison for a botched burglary in the Bronx in which an accomplice shot and killed a police officer.

Tebow leads Fla. past Okla. 24-14 for BCS title (AP)

AP - Tim Tebow gave Florida the jolt it needed, and the Gators toughed out a second BCS title in three years. Their 24-14 win over No. 2 Oklahoma in a choppy, sloppy affair Thursday night made them a national champion.

World waits on jobs data as recession weighs (Reuters)

Reuters - Steep falls in European industrial output underlined the severity of the world economic crisis on Friday and more grim news was on the way with the United States expected to report the biggest monthly job cuts in more than 30 years.

U.N. calls for immediate Gaza truce (Reuters)

Reuters - Israel pushed ahead with its two-week-old offensive in the Gaza Strip on Friday, defying a U.N. Security Council resolution calling for an immediate ceasefire.

Panel steps up criticism of Treasury: report (Reuters)

Reuters - A report being released on Friday alleges that the U.S. Treasury has failed to reveal its strategy for stabilizing the financial system, not answered questions asked by a government watchdog, and has done nothing to help struggling homeowners, the Wall Street Journal said.

Obama team working on overhaul of financial rescue (Reuters)

Reuters - U.S. President-elect Barack Obama's economic team is working on an overhaul the $700 billion financial rescue program with the aim of doing more to spur the flow of credit to the struggling economy, an Obama aide said on Friday.

EU seeks gas supply return after deal on monitors (Reuters)

Reuters - Russia's state-controlled gas monopoly said a deal to monitor gas exports via Ukraine would be signed on Friday, allowing for the resumption of supplies to Europe cut off by Moscow's price row with Kiev.

Citi backs measure to help avoid foreclosures (Reuters)

Reuters - Financial giant Citigroup Inc will support a proposal in Congress to rewrite U.S. bankruptcy law to help troubled mortgage borrowers avoid foreclosure, Chief Executive Vikram Pandit said on Thursday.

Illinois panel recommends governor's impeachment (Reuters)

Reuters - A legislative committee on Thursday recommended the impeachment of Illinois Gov. Rod Blagojevich, citing widespread abuse of power including allegations he tried to sell the U.S. Senate seat vacated by President-elect Barack Obama.

Health care overhaul needn't break bank: study (Reuters)

Reuters - An analysis of proposals to overhaul U.S. health care by President-elect Barack Obama and members of Congress suggests it is possible to insure all Americans without significantly raising total health spending.

Israel presses on with Gaza strikes despite UN resolution (AFP)

AFP - Israel battered Gaza with bombs and shells on Friday, vowing its offensive on Hamas would go on despite an order by the UN Security Council to stop the assault that has killed hundreds of civilians.

Russia hopeful of resuming Europe gas supplies (AFP)

AFP - Russian gas deliveries to Europe could resume later Friday, the head of Russia's state gas firm said, raising hopes for an end to a transit dispute with Ukraine that has left several European states without gas at a moment of bitter cold.

The Ivory Tower Syndrome

Business Management Business Management