Strategy #1: Change Your Mindset
That's right, change your mindset! It's probably the number one most important strategy when selling Big Ticket Items. Plenty of people are uncomfortable selling items that are priced above the $500 - $1000 mark.
It's the intangibles which make Big Ticket marketing tougher to come to grips with for many business people. They have questions like:
It's a lot easier to value a low ticket item like an E-book at $17 or $49 or $197. There are already books available that have prices in a similar range.
So how do you start the switch in mindset?
The best thing to do is to find a Big Ticket product that you believe in and just try marketing it to your list of customers!
That's what Joel Christopher did. He wanted to attend a particular seminar but it cost $1000. In those days, that was a lot of money for Joel. But the organizer told him that if he sold 3 seats he could get in free and earn affiliate commissions on every seat sold.
Now, Joel wasn't sure whether his existing list would accept a Big Ticket Item at that price. But he decided to go for it! He wrote up an email and sent it out. And, much to his surprise, he sold 2 seats in less than 2 days!
And that was a key turning point for Joel. His mindset was shifted.
But how did Joel get up the nerve to send out that Big Ticket email to his list? We're going to talk about that in Strategy #2.
Strategy #2: It's All About Value
It is crucial that you value and believe in all of the products and services you sell. And that includes all lead generation products and services, as well.
You must always provide huge value for your customers or they won't be your customers for long.
By providing such value, you are successfully able to market to your customers. But this is especially important when selling Big Ticket items because it relates to your mindset.
Here are a couple of quotes about marketing Big Ticket Items:
Ted Nicholas: "You need to be able to basically establish the value in your mind before you can establish the value in the mind of the prospect."
Joel Christopher: "Now deep inside, it was really about the value I was giving. When I said, I value what I'm giving and I value this thing then I can really promote it to my list."
In the first quote, Ted is just saying that you need to have a firm idea of the value of the product you are marketing before you can put a price tag on it and convince a prospect that it is worth that price.
In the second quote, Joel is describing the process that he had to go through internally, establishing the value of the product to himself and also its benefit to his list, before promoting it to his list.
Strategy #3: Have a Marketing Plan
Jay Conrad Levinson calls the Marketing Plan, the first marketing weapon.
Jay is the father of Guerrilla Marketing and he says: "And in guerrilla marketing, if you don't have a marketing plan, that's like entering a battle under a commander who says, 'Ready, Fire, Aim!' You're not going to win any battles if you do that."
Now, I am not talking about a 300 page document that puts your team members to sleep J No, I am talking about a very simple marketing plan that helps guide every decision that you make for your business.
As Jay Conrad Levinson describes it, a guerrilla marketing plan is only 7 sentences long and can be created in under 5 minutes.
This article is too short to give a detailed description of a guerrilla marketing plan so we'll quickly highlight it and give you some resources for further reading.
Sentence 1: What is the purpose of your marketing? What specific action do you want people to take? E.g. Do you want them to visit your website or join your mailing list?
Sentence 2: How are you going to achieve that purpose? You do this by stressing your benefits and competitive advantages.
Sentence 3: Who is your target audience or audiences? Who wants your product?
Sentence 4: What is your niche in the marketplace; what you stand for? When people hear the name of your business, what's the first thing that enters their mind?
Sentence 5: Which marketing weapons will you use? Guerrilla marketing has over 100 to choose from. E.g. marketing plan and marketing calendar. Check out http://www.gmarketingcoach.com/weapons.htm for the complete list of marketing weapons.
Sentence 6: What is your identity? Which means your company personality. And it tells the truth. An image tells a lie; an identity tells the truth. Every business has a personality.
Sentence 7: What is your marketing budget? It should be expressed as a percentage of your projected gross sales.
And that's it, a marketing plan that is concise and focused. Make sure you check out the following resources as well:
Strategy #4: Have A Marketing Calendar
Jay Conrad Levinson calls the Marketing Calendar, the second marketing weapon.
The marketing calendar does not have to be a time consuming task. You can do the rough outline of a simple one in 5-10 minutes or you can do a really detailed year by week calendar in about 2-3 weeks.
Here's how to create a simple marketing calendar:
Create a table with 12 rows and 5 columns. The 1st column is Month, the 2nd column is Thrust, the 3rd column is Media, the 4th column is Marketing Cost ($) and the 5th column is Grade.
For each of the 12 rows, fill in one month (e.g. Jan, Feb, Mar, etc.) in the Month Column.
Now for each row, fill in the thrust of your marketing in the Thrust column. In other words, for each month you should have a particular thrust for your marketing. (e.g. a special event, a special price, a new service, etc.)
Now for the Media column, fill in the media you plan to use during a particular month. (e.g. email, newspaper, radio, TV, networking, etc.)
In the Marketing Cost ($) column, you will fill in how much money it cost you to do your marketing for that month.
And finally, in the Grade column, you give a letter grade (A, B, C, D, E, F) about how well you thought your marketing did that month. Be honest!
Now, at the end of the year you simply look back over your marketing calendar. Compare your monthly financial statements with the marketing activities for that month and see which activities really paid off for you.
Eliminate any marketing activities that did not receive an A or B grade. Use only those A and B grade activities for planning the following year's activities.
After the second year, repeat the above process again, except only keep marketing activities that had a grade of A. All you're left with are things that have been proven in action for your business.
Now isn't that worth the small amount of up front effort to create the marketing calendar?
Strategy #5: Multimedia Marketing
Single media marketing is not sufficient! You cannot reach all the prospects for your products and services through a single media anymore.
Take email for example.
But first, a brief side note. Your marketing email message should NEVER be SPAM; it should always be permission based email. In other words, the people you're sending it to should have opted in to receive it.
Anyway, with the ever increasing amount of SPAM and people using SPAM filters to try to help that problem, your marketing message in email might not even be making it through to your prospective customer!
Or your customer may be overwhelmed by the sheer number of email messages they receive and will not even get around to reading your Sales Letter, E-Course, Article, or Newsletter.
TV and Radio. How many customers just ignore your message because they use VCR's or DVD recorders to tape only the shows they want to watch AND then they speed through the advertisements.
And TV and Radio ads are notoriously hard to track in terms of their effectiveness. Infomercials at least use specific 800 numbers that can be changed for each marketing campaign to track how well they are pulling in sales. But how do you gauge whether a 30 second ad spot on TV is working?
Here's what Jay Conrad Levinson, the father of Guerrilla Marketing had to say about multimedia marketing:
"Guerrillas know that the only thing that works now is marketing combinations. If you do advertising and you do direct mail and you have a website, all three will work. All three will help each other work. The days of single weapon marketing have been relegated to the past and we're now living in an era where only marketing combinations work."
And here is what Joel Christopher, the master list builder, had to say about multimedia marketing:
"Multimedia marketing is the next principle. See, another myth that I saw happening was that internet marketing is the end all and be all and nothing else. ... you can generate leads and do email marketing, but for High Ticket Items, the sale is done offline. So you have to combine online marketing with offline marketing."
An excellent resource on multi-media marketing:
Strategy #6: Build Long Term Relationships
Building relationships isn't a new marketing concept. You must build relationships with your customers. In order for them to buy from you, they must come to know you and trust you. Only then, will they buy from you. But once they buy, most of them will be your customers for life as long as you treat them well.
In the field of Customer Relationship Management (CRM), building relationships has taken on even more importance over the last few years. It used to be that CRM was nothing more than a new buzzword for sales force automation (software to make the taking of orders easier for sales representatives). There was no "C" or "R" involved, only "M" for management of sales.
But, people in the CRM field learned that in order to maximize profit you must first maximize customer lifetime value. And the way that you do that is by building long term relationships with customers!
This becomes particularly important in Big Ticket businesses with extremely long sales cycles.
E.g. Mainframe or super computers
E.g. Jet or 747 airplanes. You cannot just hit these prospects with a "buy, buy, buy" sales message. You need to build a relationship with them. Their order could be worth $500,000 to $1,000,000 or more. They are not going to trust you with that size of an order without getting to know you much better, first!
Jay Conrad Levinson says: "... traditional marketing is all about taking. How much can we get from each customer? Let's go get it. Guerrilla marketing is all about giving. Guerrillas realize that marketing's real purpose on earth is to educate people how to succeed at achieving their goals."
Copyright (C) 2005 Chuck Daniel, Like Magic Marketing, LLC - All Rights Reserved.
Chuck is a former Microsoft software designer and program manager who spent more than a decade happily working on Email for Microsoft Exchange Server and on Integration for Microsoft CRM. Admittedly a seminar, workshop and information addict, Chuck left Microsoft to pursue his interests in personal development, internet, direct and information marketing and to promote and work for charitable causes.
Chuck Daniel
chuck@likemagicmarketing.com
Would You Like to Make BIG Bucks
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AP - Wall Street is bouncing back after Monday's big selloff, rising moderately as buyers wade back into the market in search of bargains.
AP - Detroit's automakers, making a second bid for $25 billion in funding, are presenting Congress with plans Tuesday to restructure their ailing companies and provide assurances that the funding will help them survive and thrive.
AP - Walloped by the recession, automakers' U.S. sales are plummeting as hard-to-get credit, job losses and other stresses make many Americans wary of taking on big-ticket financial commitments.
AP - Thailand's prime minister resigned on Tuesday after weeks of protests closed the capital's airports, stranding 300,000 travelers. Protesters promised to lift their siege, and international flights were expected to resume Friday.
AP - A special Iraqi court sentenced Saddam Hussein's notorious cousin, "Chemical Ali" Hassan al-Majid, to death Tuesday after convicting him of crimes against humanity for his part in crushing the 1991 Shiite uprising in southern Iraq.
AP - Georgia voters had their hands on the balance of power in the next U.S. Senate as polls opened Tuesday for a runoff election, one of two unresolved races that Democrats need to win to get a 60-seat majority impervious to GOP filibusters.
AP - India picked up intelligence in recent months that Pakistan-based terrorists were plotting attacks against Mumbai targets, an official said Tuesday, as the government demanded that Islamabad hand over suspected terrorists believed living in Pakistan.
AP - Shaking hands with yourself is an amusing out-of-body experience. The illusion of having your stomach slashed with a kitchen knife, not so much.
AP - She did it again: Britney Spears was the most popular search term on Yahoo for the fourth year in a row her seventh time topping the list.
AP - Chris Quinn hit a tying 3-pointer with 7.1 seconds left in overtime, Michael Beasley stole the ensuing inbounds pass and made the decisive free throw, and the Miami Heat pulled off a wild 130-129 comeback win over the Golden State Warriors on Monday night.
Reuters - U.S. automakers rushed to submit restructuring plans demanded by Congress before lawmakers reopen debate on a $25 billion bailout the industry says it needs to survive.
Reuters - Thai Prime Minister Somchai Wongsawat was banned from politics for five years and his party disbanded on Tuesday, spurring exultant anti-government protesters to end their blockades of Bangkok's airports.
Reuters - The U.S. state of Georgia votes in a run-off election for U.S. Senate on Tuesday that will help decide whether Democrats gain a big enough majority in the chamber to ram through legislation virtually at will.
Reuters - European ministers sought to push lending banks back into action, Japan moved to help its cash-strapped companies, and global markets endured mixed fortunes as the financial crisis swirled onwards on Tuesday.
Reuters - Oil pared losses on Tuesday after an earlier fall to a new 3-1/2-year low below $48 a barrel, weighed down by heavy losses in global stock markets after confirmation that the United States was in recession.
Reuters - India demanded Pakistan hand over 20 of its most wanted fugitives as a sign of good faith, while both sides on Tuesday tried to cool tensions over the Mumbai attacks before a visit by Washington's top diplomat.
Reuters - The chances of a terror attack on a major city somewhere in the world using weapons of mass destruction are better than even, according to a task force mandated by the U.S. Congress, The Washington Post reported in its Tuesday edition.
AFP - Thai anti-government activists on Tuesday agreed to end protests that have paralysed Bangkok's airports, after a court stripped Prime Minister Somchai Wongsawat of his post and outlawed the ruling party.
AFP - Pakistan offered on Tuesday to work hand-in-hand with India to track down those responsible for the Mumbai attacks but declined to respond immediately to a demand that it hand over 20 terrorist suspects.
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