Business to Business Direct Mail Offers that Say Free

In direct mail, the offer is the incentive or reward that you dangle in front of your prospects to motivate them to respond to your mailing, either with an order or with a request for more information.

Offers follow a "you do this and we'll do that" format. For example: "Place your order before June 3 and we'll reduce your price by 40%" or "Phone now and we'll send you a free demo CD."

Here are some examples of offers that businesses use to sell their products and services to other businesses using direct mail. Each of these offers gives the prospect something for free. "Free" is still a word that increases response, though it is not as effective as it once was because readers are more sceptical and because spam filters often delete emails that contain the word (that's why I've disguised "free" throughout this message).

1. Free trial
Customers try your product or service before paying for it. Example: "Try our product risk-free for 30 days and pay only if you buy."

Pros: Increases response because it eliminates the buyer's fear of ordering by mail what may prove to be unsatisfactory merchandise.

Cons: Increases cost of processing orders. Hampers cash flow.

2. Free gift for inquiry
Prospects receive a free gift when they request more information. Example: "Call now to learn more, and to receive your free 2006 Wall-Mounted Day Planner."

Pros: Effective at increasing inquiries.

Cons: Respondents are usually less qualified, since some will just want your gift, not what you're selling.

3. Free information
You give prospects information that helps them make an informed buying decision. Example: Free catalog, booklet, report, white paper, video.

Pros: Effective when your product is either complex or expensive, or both, and what you want is a sales lead, not an immediate sale. Also useful when you sell more than one thing.

Cons: Adds to your lead generation costs. Some people collect information but never buy.

4. Free demonstration
You demonstrate your product, usually at the prospect's place of work. Example: "Call us toll-free to arrange a free, no-obligation demonstration of our new XYZ Dump Trailer."

Pros: An effective way to secure meetings with prospects. Overcomes fears and objections (assuming your product is good). Gives you opportunity to answer customer questions in person.

Cons: Expensive when it involves a sales visit.

5. Free analysis
You offer prospects a free needs analysis, survey, audit or check up. Example: "To book your complementary, no-obligation Network Safety Audit, call us today."

Pros: Attractive because it gives prospects value and helps them see how you operate. Helps you qualify prospects.

Cons: Expensive when it involves a visit to the prospect's business. Time-consuming.

6. Free estimate
You offer prospects a free estimate of what they will pay to retain your services or buy your product. Example: "To receive a free estimate of your cost to install the new Nampro 767, call us now."

Pros: Helps you generate leads. You get a chance to meet face-to-face with prospects, if necessary.

Cons: Time-consuming. Some prospects will just be shopping for best price. Others will be checking to see if they got a good deal from your competitor. Expensive when it involves a face-to-face meeting.

Alan is a business-to-business direct mail copywriter and lead generation consultant. As President of Sharpe Copy Inc. (http://www.sharpecopy.com), Alan specializes in helping businesses generate leads, close sales and retain customers, using cost-effective, compelling direct mail and email marketing. Alan also uses his direct mail advertising services to help charities raise funds and raise awareness of their causes, using fundraising letters.

In The News:

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Traders work on the floor of the New York Stock Exchange, Monday, Dec. 1, 2008. (AP Photo/Richard Drew)AP - Wall Street headed toward a higher open Tuesday, following a now-familiar pattern of snapping back after a huge selloff. Investors, while looking for bargains, were awaiting more news about the health of retailers and automakers.



Speaker of the House Nancy Pelosi, D-Calif., speaks during a meeting in her office on Capitol Hill in Washington, Monday, Dec. 1,  2008. (AP Photo/Susan Walsh)AP - Detroit's automakers, making a second bid for $25 billion in funding, are presenting Congress with plans Tuesday to restructure their ailing companies and provide assurances that the funding will help them survive and thrive.



Federal Reserve Chairman Ben Bernanke speaks during a luncheon of the Austin Chamber of Commerce Monday, Dec. 1, 2008, in Austin, Texas. He said  that further interest-rate cuts are 'certainly feasible,' but he warned there are limits to how much such action would revive an economy likely to stay weak well into next year.   (AP Photo/Harry Cabluck)AP - Walloped by the recession, automakers' U.S. sales are plummeting as hard-to-get credit, job losses and other stresses make many Americans wary of taking on big-ticket financial commitments.



Thai Prime Minister Somchai Wongsawat, center top, waves to supporters after a court ruling at his residence in Chiang Mai province, northern Thailand, Tuesday, Dec. 2, 2008. Thailand's Constitutional Court has dissolved the three biggest parties in the ruling coalition and banned Prime Minister Somchai along with top party executives from politics for five years. (AP Photo/Wichai Tapriew)AP - A court dissolved Thailand's top three ruling parties for electoral fraud Tuesday and banned the prime minister from politics for five years, bringing down a government that has faced months of strident protests seeking its ouster.



Democratic candidate for the U.S. Senate Jim Martin, right, thanks hip hop artists T.I., left, Jeezy, second from left, and Ludacris for their support during an election rally held on the capitol steps  Monday, Dec. 1, in Atlanta. Martin is facing Saxby Chambliss, R-Ga, in a runoff for a U.S. Senate seat tomorrow. (AP Photo/John Amis)AP - Georgia voters returned to the polls Tuesday to decide one of two unresolved U.S. Senate races that Democrats need to win for a 60-seat majority impervious to GOP filibusters.



Tape covers bullet holes in the windows of the newly-reopened Refresh Cafe in the landmark Chhatrapati Shivaji Terminus train station, in Mumbai, India, Monday Dec. 1, 2008.  This scarred and traumatized city struggled back to its feet Monday, reopening schools and businesses, as residents tried to come to terms with the string of terror attacks that brought bloodshed to the heart of Mumbai. The owner of the cafe said he had little choice but to reopen the fast food restaurant in the station, even though its glass wall is scarred with bullet holes, half his staff refused to come back and his brother is on a ventilator in the intensive care unit after being shot in the abdomen by the attackers. (AP Photo/Lefteris Pitarakis)AP - India picked up intelligence in recent months that terrorists were plotting attacks against Mumbai targets, an official said Tuesday, as the government demanded that Islamabad hand over suspected terrorists believed living in Pakistan.



Karolinska Institute student Andrew Ketterer, left, faces a mannequin in 'body-swap' illusion test, a method whereby people can experience the illusion that either a mannequin or another person's body is their own body Monday Dec. 1, 2008 in Stockholm. In a study presented Tuesday, neuroscientists at Stockholm's renowned Karolinska Institute show how they got volunteers wearing virtual reality goggles to experience the illusion of swapping bodies with a mannequin and a real person. (AP Photo/Niklas Larsson)AP - Shaking hands with yourself is an amusing out-of-body experience. The illusion of having your stomach slashed with a kitchen knife, not so much.



AP - Almost one in five young American adults has a personality disorder that interferes with everyday life, and even more abuse alcohol or drugs, researchers reported Monday in the most extensive study of its kind.

British singer Leona Lewis shows her prize after the Bambi 2008 media award ceremony in Offenburg, Germany, Thursday, Nov. 27, 2008. (AP Photo/Miguel Villagran)AP - Coldplay was the hottest iTunes album download this year: Its "Viva la Vida" was crowned the best-selling album of 2008, while Leona Lewis's "Bleeding Love" was named the top-selling single.



Golden State Warriors guard Jamal Crawford (6) dribbles past Miami Heat forward Michael Beasley (30) during the first half of an NBA basketball game in Oakland, Calif., Monday, Dec. 1, 2008.(AP Photo/Marcio Jose Sanchez)AP - Chris Quinn hit a tying 3-pointer with 7.1 seconds left in overtime, Michael Beasley stole the ensuing inbounds pass and made the decisive free throw, and the Miami Heat pulled off a wild 130-129 comeback win over the Golden State Warriors on Monday night.



Anti-government protesters celebrate during a rally at Bangkok's Suvarnabhumi international airport, December 2, 2008. (Chaiwat Subprasom/Reuters)Reuters - Thai Prime Minister Somchai Wongsawat was banned from politics for five years and his party disbanded on Tuesday, plunging the country deeper into chaos and raising fears of a violent backlash by government supporters.



Women walk near a currency exchange bureau in St. Petersburg, December 1, 2008. (Alexander Demianchuk/Reuters)Reuters - The European Commission on Tuesday promised measures to get state-aided banks to start lending to the real economy but EU finance ministers squabbled over ways to push back against the global financial crisis.



Incumbent Senator Saxby Chambliss (R-GA) reacts as Alaska Governor Sarah Palin addresses the crowd during a rally in Duluth, Georgia December 1, 2008. (Tami Chappell/Reuters)Reuters - The U.S. state of Georgia votes in a run-off election for U.S. Senate on Tuesday that will help decide whether Democrats gain a big enough majority in the chamber to ram through legislation virtually at will.



David Roseboro fills up his pickup truck at a gas station in Charlotte, North Carolina September 29, 2008. (Chris Keane/Reuters)Reuters - Oil fell to a 3-1/2-year low below $48 a barrel on Tuesday as signs grew that the global economy was in worse shape than thought and after OPEC opted to delay talks on further output cuts.



Reuters - Two U.S. soldiers serving in Afghanistan have been charged with the abuse of Afghan detainees, the U.S. military said Tuesday.

First responders in hazardous material suits participate in a terror attack simulation in New York March 26, 2006. (Seth Wenig/Reuters)Reuters - The chances of a terror attack on a major city somewhere in the world using weapons of mass destruction are better than even, according to a task force mandated by the U.S. Congress, The Washington Post reported in its Tuesday edition.



Hindu saints offer prayers at a temple for the victims of the Mumbai attacks in the western Indian city of Ahmedabad, November 30, 2008. (Amit Dave/Reuters)Reuters - India demanded Pakistan hand over 20 of its most wanted fugitives as a sign of good faith on Tuesday, while both sides tried to cool tensions over the Mumbai attacks that have threatened improving ties.



Visitors try out new software for Microsoft's video game console Xbox 360 at the Tokyo Game Show 2008 in Chiba, east of Tokyo, October 11, 2008. (Yuriko Nakao/Reuters)Reuters - Spending a lot of time watching TV, playing video games and surfing the Web makes children more prone to a range of health problems including obesity and smoking, U.S. researchers said on Tuesday.



Anti-government protesters inspect the site of a grenade attack at Don Mueang airport in Bangkok. One anti-government protester was killed and 22 wounded in the attack(AFP/Str)AFP - A Thai court stripped Prime Minister Somchai Wongsawat of his post and outlawed the ruling party on Tuesday, prompting jubilant anti-government protesters to lift a blockade of Bangkok's main airport.



Indian schoolchildren hold flowers and candles in memory of those killed in last week's attacks on Mumbai. Pakistan has offered to work hand-in-hand with India to track down those responsible for the Mumbai attacks but declined to respond immediately to a demand that it hand over 20 terrorist suspects.(AFP/Sajjad Hussain)AFP - Pakistan offered Tuesday to work hand-in-hand with India to track down those responsible for the Mumbai attacks but declined to respond immediately to a demand that it hand over 20 terrorist suspects.




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