In direct mail, the offer is the incentive or reward that you dangle in front of your prospects to motivate them to respond to your mailing, either with an order or with a request for more information.
Offers follow a "you do this and we'll do that" format. For example: "Place your order before June 3 and we'll reduce your price by 40%" or "Phone now and we'll send you a free demo CD."
Here are some examples of offers that businesses use to sell their products and services to other businesses using direct mail. Each of these offers gives the prospect something for free. "Free" is still a word that increases response, though it is not as effective as it once was because readers are more sceptical and because spam filters often delete emails that contain the word (that's why I've disguised "free" throughout this message).
1. Free trial
Customers try your product or service before paying for it. Example: "Try our product risk-free for 30 days and pay only if you buy."
Pros: Increases response because it eliminates the buyer's fear of ordering by mail what may prove to be unsatisfactory merchandise.
Cons: Increases cost of processing orders. Hampers cash flow.
2. Free gift for inquiry
Prospects receive a free gift when they request more information. Example: "Call now to learn more, and to receive your free 2006 Wall-Mounted Day Planner."
Pros: Effective at increasing inquiries.
Cons: Respondents are usually less qualified, since some will just want your gift, not what you're selling.
3. Free information
You give prospects information that helps them make an informed buying decision. Example: Free catalog, booklet, report, white paper, video.
Pros: Effective when your product is either complex or expensive, or both, and what you want is a sales lead, not an immediate sale. Also useful when you sell more than one thing.
Cons: Adds to your lead generation costs. Some people collect information but never buy.
4. Free demonstration
You demonstrate your product, usually at the prospect's place of work. Example: "Call us toll-free to arrange a free, no-obligation demonstration of our new XYZ Dump Trailer."
Pros: An effective way to secure meetings with prospects. Overcomes fears and objections (assuming your product is good). Gives you opportunity to answer customer questions in person.
Cons: Expensive when it involves a sales visit.
5. Free analysis
You offer prospects a free needs analysis, survey, audit or check up. Example: "To book your complementary, no-obligation Network Safety Audit, call us today."
Pros: Attractive because it gives prospects value and helps them see how you operate. Helps you qualify prospects.
Cons: Expensive when it involves a visit to the prospect's business. Time-consuming.
6. Free estimate
You offer prospects a free estimate of what they will pay to retain your services or buy your product. Example: "To receive a free estimate of your cost to install the new Nampro 767, call us now."
Pros: Helps you generate leads. You get a chance to meet face-to-face with prospects, if necessary.
Cons: Time-consuming. Some prospects will just be shopping for best price. Others will be checking to see if they got a good deal from your competitor. Expensive when it involves a face-to-face meeting.
Alan is a business-to-business direct mail copywriter and lead generation consultant. As President of Sharpe Copy Inc. (http://www.sharpecopy.com), Alan specializes in helping businesses generate leads, close sales and retain customers, using cost-effective, compelling direct mail and email marketing. Alan also uses his direct mail advertising services to help charities raise funds and raise awareness of their causes, using fundraising letters.
AP - Wall Street headed toward a higher open Tuesday, following a now-familiar pattern of snapping back after a huge selloff. Investors, while looking for bargains, were awaiting more news about the health of retailers and automakers.
AP - Detroit's automakers, making a second bid for $25 billion in funding, are presenting Congress with plans Tuesday to restructure their ailing companies and provide assurances that the funding will help them survive and thrive.
AP - Walloped by the recession, automakers' U.S. sales are plummeting as hard-to-get credit, job losses and other stresses make many Americans wary of taking on big-ticket financial commitments.
AP - A court dissolved Thailand's top three ruling parties for electoral fraud Tuesday and banned the prime minister from politics for five years, bringing down a government that has faced months of strident protests seeking its ouster.
AP - Georgia voters returned to the polls Tuesday to decide one of two unresolved U.S. Senate races that Democrats need to win for a 60-seat majority impervious to GOP filibusters.
AP - India picked up intelligence in recent months that terrorists were plotting attacks against Mumbai targets, an official said Tuesday, as the government demanded that Islamabad hand over suspected terrorists believed living in Pakistan.
AP - Shaking hands with yourself is an amusing out-of-body experience. The illusion of having your stomach slashed with a kitchen knife, not so much.
AP - Coldplay was the hottest iTunes album download this year: Its "Viva la Vida" was crowned the best-selling album of 2008, while Leona Lewis's "Bleeding Love" was named the top-selling single.
AP - Chris Quinn hit a tying 3-pointer with 7.1 seconds left in overtime, Michael Beasley stole the ensuing inbounds pass and made the decisive free throw, and the Miami Heat pulled off a wild 130-129 comeback win over the Golden State Warriors on Monday night.
Reuters - Thai Prime Minister Somchai Wongsawat was banned from politics for five years and his party disbanded on Tuesday, plunging the country deeper into chaos and raising fears of a violent backlash by government supporters.
Reuters - The European Commission on Tuesday promised measures to get state-aided banks to start lending to the real economy but EU finance ministers squabbled over ways to push back against the global financial crisis.
Reuters - The U.S. state of Georgia votes in a run-off election for U.S. Senate on Tuesday that will help decide whether Democrats gain a big enough majority in the chamber to ram through legislation virtually at will.
Reuters - Oil fell to a 3-1/2-year low below $48 a barrel on Tuesday as signs grew that the global economy was in worse shape than thought and after OPEC opted to delay talks on further output cuts.
Reuters - The chances of a terror attack on a major city somewhere in the world using weapons of mass destruction are better than even, according to a task force mandated by the U.S. Congress, The Washington Post reported in its Tuesday edition.
Reuters - India demanded Pakistan hand over 20 of its most wanted fugitives as a sign of good faith on Tuesday, while both sides tried to cool tensions over the Mumbai attacks that have threatened improving ties.
Reuters - Spending a lot of time watching TV, playing video games and surfing the Web makes children more prone to a range of health problems including obesity and smoking, U.S. researchers said on Tuesday.
AFP - A Thai court stripped Prime Minister Somchai Wongsawat of his post and outlawed the ruling party on Tuesday, prompting jubilant anti-government protesters to lift a blockade of Bangkok's main airport.
AFP - Pakistan offered Tuesday to work hand-in-hand with India to track down those responsible for the Mumbai attacks but declined to respond immediately to a demand that it hand over 20 terrorist suspects.
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